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5 Reasons Why Absolute Interpreting and Translations Ltd Becomes the Preferred Provider on Most Frameworks NHS Post Awards

September 29, 2020by Emily Thomson

Absolute Interpreting and Translations Ltd are always working hard to improve our services and we strive to deliver the highest standard of quality to all of our clients. We are proud to say that we are one of the leading providers of interpreting and translation services to the NHS, and we think we know 5 of the reasons why.

1- Speed and Efficiency

close up of a clock

We believe that speed and efficiency are key to providing reliable and efficient interpreting and translation services for the NHS. This is why we have developed an in house online portal for both clients and our interpreters in order to provide a permanent service for interpreting and translation services for the NHS. It is crucial that we are able to take bookings as soon as possible and with the online portal service we have been able to ensure this is possible at all times. Our portal is specifically designed for efficiency, as we realised that the people making the interpreting and translation bookings within the NHS are very busy and want to avoid wasting time unnecessarily. However we also understand that each booking may have intricacies that are individual to that booking. That is the reason why we have ensured that the demands of each booking can be catered to on the portal and any additional details can be told to us well in advance. This allows for a hassle free, reliable service.

2- Reliable

We also think reliability is of the utmost importance, especially with medical interpreting and translating services for the NHS. We understand that each and every booking is important to somebody, and because of this, each and every booking is important to Absolute Interpreting and Translations Ltd too. Our online portal really helps to keep everything on track and in order, ensuring nothing can be missed and each booking can be fulfilled.

confidential blue folder locked with a key

However the online portal is not the only measure taken to improve upon our reliability. We also have developed an in-house software of all bookings ever taken. This allows us to provide specific information that may not be able to be provided by alternate suppliers, for each booking individually. This is especially useful for repeat bookings, as we are able to copy any data over, leaving no room for human error by using translation technology. Every staff member has access to this secure system at varying security levels to ensure confidentiality. This allows our separate teams to work together with fluidity, allowing us to pick up on the occasional mistakes made. Reliability is something Absolute takes extremely seriously and we have taken additional measures to minimise the risk of unreliable interpreters by putting each interpreter through a vetting process. This is one of many reasons why our interpreters are put through this process.

3- Vetted and Secure Interpreters and Translators

cartoon hand ticking points off a form

The vetting process for each interpreter is extensive and detailed. We believe this gives us a distinct advantage over alternate suppliers, due to the simple fact that our interpreters are more prepared for what may happen on bookings. We provide bookings to some of the most sensitive people in the country, from children to the elderly, and provide interpreting and translation services for the NHS. We quickly realised that interpreters need to know how to deal with difficult situations if they arise.  All of our linguists are fully qualified and we are accredited by The Association for Translation Companies. We expect all of our interpreters to uphold the high professional standards that are required to represent Absolute.

4- Confidentiality

As we deal with extremely sensitive cases sometimes, we understand the value of confidentiality and privacy. As mentioned previously, each of our staff members are given separate accounts to access the database which houses the records of previous bookings. This is so that details are not unnecessarily shared with all employees of Absolute. We can proudly say we have and will continue to conform to any confidentiality and privacy policies our clients may have.

5- Flexibility

work man balancing different work tasks

The vetting process for each interpreter is extensive and detailed. We believe this gives us a distinct advantage over alternate suppliers, due to the simple fact that our interpreters are more prepared for what may happen on bookings. We provide bookings to some of the most sensitive people in the country, from children to the elderly, and provide interpreting and translation services for the NHS. We quickly realised that interpreters need to know how to deal with difficult situations if they arise.  All of our linguists are fully qualified and we are accredited by The Association for Translation Companies. We expect all of our interpreters to uphold the high professional standards that are required to represent Absolute.

We are sure each and every one of the above, factors in to the reason why we have become the preferred interpreting and translation provider across most Frameworks and the main provider of interpreting and translation services for the NHS. However these are not the only reasons. There are many other reasons why Absolute has been awarded this honour from a 99.9% client satisfaction, to being awarded the Innovation Excellence Award 2020 for being the NHS’s Interpreting and Translation Management System of the Year. We are proud to be accommodating the NHS for any interpreting services they may need. Each one of our achievements is reflected in the hard work of staff from Management and the whole team.

Emily Thomson

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