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Privacy Policy and Data Protection Notice for Clients

A: Introduction

  1. The privacy of our current, potential and clients and website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.
  2. Consenting to our use of our services directly under the contract or consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.
  3. To this end, we will always be up front, and crystal clear as to how we collect information and what we will do with that information which usually is used for the provision of the contracted services we are commissioned to for or on behalf of clients.

B: Included in this policy are the following procedures and process:

  • What personal data we collect
  • How we store your information;
  • Who we transfer, or share (if applicable), and for what reason;
  • How we process your information as our client and through your use of our website and other online services including our booking portal;
  • Where we obtain the data from;
  • What we do with that data;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.

All personal data is collected and processed in accordance with UK and EU data protection laws.


C: Data Controller

“Absolute Interpreting and Translations Ltd” (referred to as “we”, “us”, “our” or “Absolute Interpreting and Translations Ltd”) in this policy primarily refers to Absolute Interpreting and Translations Ltd, and, where appropriate, to other companies in the Absolute Interpreting and Translations Ltd. or other entities over which Absolute Interpreting and Translations Ltd exercises management control.

Absolute Interpreting and Translations Ltd. is the “data controller” of all personal information that is collected and used about Absolute Interpreting and Translations Ltd Clients for the purposes of the General Data Protection Regulation (GDPR).
Absolute Interpreting and Translations Ltd is registered in the UK with registration number
6044167. Our Registered offices can be found at 3 Caroline Court, 13 Caroline Street, St. Paul's Square, Birmingham, England, B3 1TR


D: The following types of personal information may be collected, stored, and used:

1. If/when visiting our website, information about your computer including your IP address, geographical location, browser type and version, and operating system;

2. information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;

3. information, such as your email address, that you enter when you register with our website;

4. information that you enter when you create a profile on our website—for example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details;

5. information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;

6. information that you enter while using the services on our website;

7. information that is generated while using our website, including when, how often, and under what circumstances you use it;

8. information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;

9. information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;

10. information contained in any communications that you send to us by email or through our website, including its communication content and metadata;

11. any other personal information that you send to us.

12. Personal data means any information relating to you which allows us to identify you, such as your name, contact details, project reference number, payment details and information about your access to our website.

13. Re Bookings: When providing details of your interpreting or translation requests, we may collect personal data from you when you instruct us to provide a service either directly or indirectly through our trusted third party partners, use our website or other websites accessible through our website, or when you contact us via any of our sub offices. Specifically, we may collect the following relating to your particular requests including but not limited to your name or names of those included in your documents or involved in the meetings, their job titles, business name, business address, details, such as your e-mail address, bank details, telephone number etc.

14. Information about your purchases of our trusted partners’ products and services;

15. Information about your use of our website;

16. The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.

We will process any such data only if you have given your explicit consent, or it is necessary, or if you have deliberately made it public.


E: Using your personal information

Personal information submitted to us through our website, via email or by fax transmission will be used for the purposes specified in this policy or on the relevant pages of the websites, policy documents and terms of service contracts. We may use your personal information for the following:

  1. administering our website and business;
  2. providing bespoke services to you and to your clients/if applicable.
  3. personalising our website for you;
  4. enabling your use of the services available on our website and offline;
  5. sending you goods purchased through our website or providing you with written translation services or interpreting services;
  6. supplying services purchased through our website;
  7. sending statements, invoices, and payment reminders to you, and collecting payments from you;
  8. sending you non-marketing commercial communications;
  9. sending you email notifications that you have specifically requested;
  10. sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  11. sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  12. Marketing: from time to time we will contact you with information regarding price promotions and ancillary products via e-communications. You will have the choice to opt in or opt out of receiving such communications by indicating your choice at the project booking stage. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
  13. providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  14. dealing with inquiries and complaints made by or about you relating to our website;
  15. keeping our website secure and prevent fraud;
  16. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.


F: Your Data Security

1. We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

3. All electronic financial transactions entered into through our website will be protected by encryption technology.

4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

6. We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with UK and EU law on data protection rules.

7. We follow strict security procedures in the storage and disclosure of your personal data. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

8. Details of any payments are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).


G: International data transfer

Absolute Interpreting and Translations Ltd operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such the USA. While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with UK and EU law on data protection. We utilise standard means under EU law to legitimise data transfers outside the EEA.


H: Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

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